Delivery and Returns

Delivery

- We know that you are eagerly for your order, but it will take 24-48 hours to dispatch your order, and 5-7 business days for your order to reach you depending on your pin code serviceability. We try to ensure that your order reaches you as earliest as possible and will keep you notified via email and text. In an unforeseen circumstance of a delayed delivery, we will inform you about the same via email and text.

Returns

- We are committed to provide you the best of service and experience.Your satisfaction is our utmost priority and for that we do accept returns in case of an unforeseen situation such as damaged products during transit or circumstances affecting the product which are beyond the control of the customer.

- Returns are only applicable if a wrong product is delivered. We are not liable for any manufacturing defects by the brand such as non-working atomiser, broken design parts, etc which are solely responsible of the brand and we don't have any control over it whatsoever. However in such cases we do direct your complaints to the brand and it's at the the discretion of the brand to acknowledge and resolve the issue case by case. In case of a wrong product delivered all the necessary parts of packaging accompanying the order should be intact in order to process a refund. Your refund will be processed in 5-7 days once we receive the returned order and its subsequent inspection. Acceptance of a return is subject to the condition in which we receive the order. We reserve the right to reject a return request if the condition of the product received is not up to the standards set by us.

- In case of any damaged products, the concern should be raised within 48 hours of delivery via filling the form available on Contact Us page on our Website.

- To return a product we invite you to write us to our customer care team - ecommerce@nootanenterprise.com

- Once your refund has been processed, you will receive a confirmation by email or call.